DoorDash is the go-to for millions of consumers for food delivery. After all, what’s better than receiving your favorite foods with a few simple clicks? However, there can be times when you wish to cancel your order, and luckily, the process is pretty straightforward.
To cancel your live Doordash order, go to the “Orders” tab in-app or on the desktop version and select “Help.” You can then choose to cancel your order and follow the instructions on the screen to complete the process.
Read on for a step-by-step explanation of canceling your DoorDash order on both mobile and desktop versions. We also get into the details of when (and if) you are eligible for a refund. So, let’s get to it!
Canceling DoorDash Orders in 2 Ways
Depending on how you have placed your order, you can cancel it in a couple of ways: from your phone or using the desktop version. Here we discuss both with easy-to-follow steps.
1. Canceling Order Through the Phone
To cancel your order through your phone using the DoorDash app, follow these simple steps:
- Find the Orders tab on the toolbar at the bottom of your page.
- Click on the Orders tab and choose the live order you want to cancel.
- Click on the Help; you will be able to find the option on the top right-hand corner of the page.
- The Help menu will show you various options; click on Cancel Order. Alternatively, you can also cancel the order by accessing the Order Details section.
- Follow the directions on the screen to complete the cancellation process.
At this point, you may be asked to choose a preferred method for a refund (more on this later in the article). You can either go for DoorDash credits or choose to have the eligible amount refunded to your selected payment format.
2. Canceling Order From A Desktop
The DoorDash order cancellation process for desktop users is also pretty similar to that of the app. However, there are a few differences in how to get to the Cancel Order tab. Here are the steps to follow to cancel your order from the desktop.
- On the top left-hand corner of the homepage, you will see a box with three lines: click on it.
- You can click on Orders or directly select the live order you wish to cancel.
- Choose the Help option; you will see it on the right-hand side.
- Select Cancel Order and follow the instructions on the screen to complete the process.
You also click on this link to directly cancel your order through DoorDash.
And, that’s your order cancellation done! However, if you have trouble canceling your order, you can contact DoorDash support.
Getting a Refund From DoorDash: Everything To Know
Let’s talk about getting a refund! While you can cancel your DoorDash order at any point before its delivery, timing is crucial should you want to qualify for a refund. The quicker you cancel your order, the greater the chance of getting a full refund. Here’s how your order status can determine if you will receive full, partial, or no money (or credits) back.
Full Refund
You are eligible for a full refund if the restaurant has not accepted your order and a “Dasher” is yet to be assigned. So, naturally, you will have to be pretty quick to cancel for a full refund.
Partial Refund
If the restaurant has accepted your order or a Dasher has been assigned to deliver it, you can only get a partial refund. DoorDash will have to pay either the Dasher or the restaurant in such a case. Thus, you can only receive a percentage of your total payment as a refund.
No Refund
If a restaurant has accepted your order and a courier has also been designated for the job, you will not be eligible for any refund since the company will have to pay both parties.
Thus, it’s prudent to be quick in cancellation before the order acceptance and delivery assignment occurs.
Reasons Why DoorDash Cancels Your Order
While we have talked about how you cancel an order you may not want anymore or won’t be able to receive; there are times when DoorDash cancels your order. Of course, it is always disappointing when the company cancels an order you anticipate, but it is usually for several legit reasons.
The most common issues that cause DoorDash to cancel your order are when the restaurant is out of what you have ordered or closed. Another plausible reason your order may be withdrawn is when the restaurant stops accepting takeout orders.
Even though it’s not the ideal situation to have your order canceled, DoorDash ensures that you get a full refund through your preferred payment method or credits.
The Bottom Line
You can easily cancel your DoorDash order through the app or desktop version by selecting Orders -> Help. Once on the Help menu, you can choose to cancel your order. Remember that you may only be eligible for full credits or refund if the restaurant has not accepted your order and a Dasher has not been assigned. Once either of the parties accepts your order, you may get a partial refund at the discretion of DoorDash. However, if both parties take your order, you will not receive any refund upon cancellation.
